The country's leading mobile operator enriches the customer experience of its users by signing another first.
Celebrating the 25th anniversary of the Contact Center, "Azercell" is pleased to improve the Virtual Assistant service and make it available to customers from 15.11.2023!
The voice bot "AiCell" working on the basis of artificial intelligence will greet the subscribers who call the "Azercell" Contact Center.
One of the most important and interesting aspects of the voice bot project, which is considered a technological breakthrough in the telecommunications industry, is that the Virtual Assistant provides full-spectrum services in the Azerbaijani language. AiCell, which will create new experience opportunities for customers, understands the incoming requests and determines their virtual path in the appropriate category. In addition, in the process of processing, depending on the request of the subscriber, it performs operations, redirects calls to the IVR or the operator.
"AiCell" can currently perform the most demanding operations on mobile internet packages, roaming service, call tariffs, balance and tariff balance services, as well as the Region Unlimited call campaign.
It should be noted that the communication functions and service capabilities of the Virtual Assistant are further expanded. In the near future, Virtual Assistant will provide subscribers with digital solutions for SimKredit, SimTaksit, Balance inquiries, as well as applications related to Internet connection.
"Azercell", which created another first in the era of integrating artificial intelligence by developing a bot in the Azerbaijani language, continues its activities in the direction of further improving the standard of living of people and enriching the customer experience with the application of new technologies in our country.
