Bravo retail chain made significant advancements in digital technologies and service quality in 2025. In order to increase customer satisfaction, the company launched the Bravo mobile application and the “Bravo Online” platform. Thanks to these innovations, customers can now order a wide range of products online without visiting the store. By combining a loyalty program with fast and convenient shopping options, the platform has raised modern retail standards to a new level.
Serious steps have also been taken to expand the store network. During the year, 12 new stores were opened across the country, bringing the total number to 145. New branches began operating not only on central streets of Baku, but also in the city of Sumgayit and in the “Sea Breeze” complex. At the same time, more than 60 existing stores were fully renovated to provide a modern design and a more comfortable shopping environment.
Within the framework of the “From Farm to Bravo” concept introduced to ensure quality control, fresh agricultural products are supplied directly from farmers. Bravo also expanded the range of food and non-food products produced under its own brand by nearly 200 new items. All meat and dairy products are delivered to customers in compliance with halal standards and strict laboratory testing.
The company has also stood out with its social and environmental initiatives. Throughout the year, customers were gifted apartments and cars through promotional lotteries. As part of its social responsibility efforts, regular support was provided to families of martyrs and veterans, as well as children from low-income families. Environmental initiatives resulted in hundreds of kilograms of plastic waste being sent for recycling, and new trees were planted to contribute to greening efforts.
