In order to increase the functionality of the cashless payment system used in public transport in Ganja, a new artificial intelligence-based support service has been launched in the “CityCard Azerbaijan” mobile application.
The new function allows passengers to receive prompt and uninterrupted answers to their questions about “CityCard”.
Through the artificial intelligence-based support service, users can quickly obtain information on the payment process, card balance, application functions and other topics.
The mentioned function is the next step taken towards increasing passenger satisfaction, expanding service accessibility and implementing digital solutions.
To use the service, citizens should log in to the “CityCard Azerbaijan” mobile application, switch to the phone number section in the upper left corner, and select the “CityCard” support service on the page that opens. After that, users’ questions are answered immediately.
The implementation of the new function serves to expand the application of innovative technologies in the field of public transport in Ganja and improve the quality of service.
