Akbank has increased its technology and innovation investments, raising its budget for 2025 by 50% compared to the previous year. The bank, which has grown its digital customer base by 89% over the last four years, reaching 12.5 million, continues to expand in mobile banking as well. With this move, the budget has risen to 315 million dollars. Once all planned investments are completed, Akbank’s total technology expenditures over the past five years will exceed 1 billion dollars.
The bank aims to open the doors to a new era by prioritizing artificial intelligence, service banking, and cloud-based transformation. In a press briefing announcing its new AI-driven roadmap, Akbank’s Deputy General Manager of Technology, Gökhan Gökçay, emphasized the importance of investing in technologies that improve customer experience and accelerate operational processes.
Akbank has continued its growth in mobile banking, with its digital customer base increasing by 89% to 12.5 million over the last four years. The interaction rate on the Akbank Mobile app has surpassed 700 million per month, according to the latest data.
The bank aims to further advance customer experience by offering AI-supported services. The “Agentic AI” technology, set to be launched in 2025, will automate customer services and provide proactive banking solutions.
Additionally, part of the technology budget will be allocated to Akbank’s data center investments. The new data center being built in Ankara will strengthen and enhance the bank's digital infrastructure, making it more robust and reliable.
